Privacy Policy

Delta Roofing Auckland ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it. By using our website or engaging our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact details name, phone number, email address, and property address
• Service information details about your roof, property, and the services you are requesting
• Communication records messages, emails, and call records related to your enquiry or project
• Payment information billing details required to process invoices (we do not store full card details)
• Website usage data IP address, browser type, pages visited, and cookies (collected automatically when you use our website)

2. How We Collect Information

We collect personal information in the following ways:

• When you submit a quote request or contact form on our website
• When you call or email us directly
• When we visit your property to assess roofing work
• Through cookies and analytics tools when you browse our website
• Via third-party platforms such as Google Business Profile or social media

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide roofing quotes
• Schedule and carry out roofing services at your property
• Issue invoices and process payments
• Follow up after completed work to ensure your satisfaction
• Send occasional service reminders or relevant updates (you can opt out at any time)
• Comply with legal and regulatory obligations
• Improve our website and service offerings through analytics

We will not use your information for any purpose that is incompatible with the reason it was collected without your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Subcontractors only where necessary to complete roofing work, and bound by confidentiality obligations
• Payment processors to securely process invoices and payments
• Cloud software providers for CRM, scheduling, and communication tools (e.g., email, calendar)
• Legal or regulatory authorities where required by law

Any third parties we work with are required to handle your data securely and only for the purposes we specify.

5. Cookies and Website Analytics

Our website uses cookies small text files stored on your device to improve your browsing experience. We use:

• Essential cookies required for the website to function correctly
• Analytics cookies to understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies to show relevant ads if you have interacted with our site (e.g., Google Ads remarketing)

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Typically:

• Quote and project records are retained for 7 years for accounting and warranty purposes
• Marketing preferences and contact history are retained until you opt out or request deletion
• Website analytics data is retained in accordance with our analytics provider's policies

7. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your information, subject to legal retention requirements
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the New Zealand Privacy Commissioner if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include secure systems, restricted access controls, and encrypted communications where applicable.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a privacy breach that poses a risk of harm.

9. Links to Other Websites

Our website may contain links to third-party websites (e.g., Google, Facebook, LinkedIn). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or New Zealand law. The updated policy will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

You may also contact the Office of the Privacy Commissioner at www.privacy.org.nz if you have concerns about how your information has been handled.